Shipping & Returns
- We are excited to offer free standard shipping on all orders over $150 in the United States
- Orders under $150 in the United States will incur a $5 shipping cost
- If the product was marked with 'pre-order' your item will ship automatically when in stock and you will be sent an email with tracking details when the item is shipped.
We want you to be happy with your purchase. If for any reason you are not satisfied with your purchase we will gladly accept returns in accordance with the policy below and return shipping is complimentary.
- Full price merchandise can be returned within 30 days of the original purchase date. If there is a preorder item in your order, you will have 30 days from shipment date.
- All returned items must be in new condition, unworn and unwashed.
- Return amount will be credited back to the original form of payment.
- Shipping costs incurred on the original order will not be refunded.
- Gift cards cannot be returned or redeemed for cash.
- THOM KELLY reserves the right to deny returns that do not meet our return policy requirements.
- Please email us at firstname.lastname@example.org for a pre-paid return shipping label.
- We offer one free exchange for any unworn and unaltered items exchanged within 30 days of the original purchase date.
- International orders are not eligible for exchanges.
- Please email us at email@example.com and we will help you with the exchange.
Please contact us at firstname.lastname@example.org